Terms and conditions
Last modified: 31st July 2024
These Terms and Conditions ("Terms") govern your use of our website, AI platform, and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
1. Definitions
- “We,” “Us,” “Our”: Refers to CxO Sight, the provider of the services.
- “You,” “User”: Refers to the individual or entity accessing and using our services.
- “Services”: Refers to all services provided by CxO Sight, including AI-driven CxO Personas, human fractional services, and related offerings.
- “Platform”: Refers to the AI platform and any associated software or tools provided by CxO Sight.
2. Use of Services
2.1 Eligibility
- You must be at least 18 years old and capable of entering into a legally binding contract to use our services.
2.2 Account Registration
- To access certain features of our platform, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information up to date.
2.3 Service Availability
- We strive to ensure that our services are available at all times, but we cannot guarantee uninterrupted access. We may temporarily suspend access to the platform for maintenance, updates, or other reasons.
2.4 Usage Rights
- Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use our services for your internal business purposes. All rights not expressly granted herein are reserved by CxO Sight.
3. User Obligations
3.1 Compliance
- You agree to use our services in compliance with all applicable laws and regulations.
3.2 Prohibited Activities
- You agree not to use our services for any unlawful, harmful, or fraudulent purposes. This includes, but is not limited to:
- Transmitting viruses or any other malicious code.
- Engaging in data mining, scraping, or similar data gathering activities.
- Attempting to gain unauthorised access to any part of our platform or its related systems or networks.
- Using automated systems to access our platform without our prior consent.
- Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
- Interfering with or disrupting the integrity or performance of the platform or services.
3.3 Confidentiality
- You agree to keep confidential any proprietary information you access through our platform, including but not limited to our AI models, business strategies, and service methodologies.
4. Payment and Billing
4.1 Payment Terms
- Payments for services are due according to the terms outlined in your service agreement. Late payments may result in suspension or termination of your access to the services.
4.2 Subscription Plans
- If you subscribe to a plan, your subscription will automatically renew at the end of each billing cycle unless you cancel it. You can manage your subscription through your account settings.
4.3 Refunds
- Refunds are provided at our discretion and are subject to our refund policy. Please refer to your service agreement for more details.
5. Fractional Services
5.1 Service Description
- Our fractional services provide access to experienced CxO-level professionals who offer strategic, operational, and leadership support on a part-time or project basis. These services are designed to complement your existing management team and provide specialised expertise where needed.
5.2 Scope of Services
- The scope of work for fractional services will be defined in a separate agreement or statement of work (SOW) specific to your engagement. This document will outline the deliverables, timelines, and responsibilities of both parties.
5.3 Performance of Services
- Our fractional CxOs will perform their duties with reasonable skill and care, in accordance with industry standards. However, CxO Sight does not guarantee any specific outcomes or results from the services provided.
5.4 Limitation of Liability
- CxO Sight shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or loss of business opportunity, arising from the performance of fractional services. Our total liability in connection with fractional services shall not exceed the amount you have paid us for the services in the twelve (12) months preceding the date of the claim.
5.5 Client Responsibilities
- You are responsible for providing timely access to necessary information, resources, and personnel to facilitate the effective delivery of fractional services. Failure to do so may impact the quality and timeliness of the services provided.
6. Disclaimer and Limitation of Liability
6.1 No Warranties
- Our services, including the AI platform and fractional services, are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. We do not warrant that the services will meet your specific requirements, be error-free, uninterrupted, or that the results obtained from the use of the services will be accurate or reliable.
6.2 AI Outputs
- You acknowledge that the AI Personas provided by our platform are tools designed to assist with decision-making and strategy but are not substitutes for professional advice or independent judgment. We do not warrant the accuracy, completeness, or usefulness of any information provided by the AI Personas. Any reliance you place on such information is strictly at your own risk.
6.3 Fractional Services
- You acknowledge that the fractional services are advisory in nature and are intended to provide guidance and support to your existing management team. CxO Sight does not assume any responsibility for decisions made or actions taken based on the advice provided by our fractional CxOs.
6.4 Limitation of Liability
- To the fullest extent permitted by law, CxO Sight, its directors, officers, employees, affiliates, agents, contractors, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use the services; (ii) any content obtained from the services; or (iii) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
6.5 Maximum Liability
- In any event, our total liability to you for all claims arising out of or relating to these Terms or your use of the services shall not exceed the amount you have paid to us for the services in the twelve (12) months preceding the date of the claim.
7. Termination
7.1 Termination by You
7.1.1 General Services:
You may terminate your account or subscription to our AI platform services at any time by contacting us or using the account settings. Upon termination, your right to access and use the services will immediately cease. No refunds will be provided for any payments already made unless otherwise specified in your service agreement.7.1.2 Fractional Services:
Termination of fractional services must be conducted in accordance with the specific terms outlined in the separate agreement or Statement of Work (SOW) associated with that engagement. Any notice periods, termination fees, or conditions for early termination will be as specified in the relevant agreement. You are responsible for paying for any services rendered up to the effective date of termination.
7.2 Termination by Us
7.2.1 General Services:
We reserve the right to suspend or terminate your access to the AI platform or other general services if you violate these Terms or if we determine that it is in our best interest to do so. In the event of termination by us due to your breach of these Terms, no refunds will be provided.7.2.2 Fractional Services:
We may terminate a fractional services engagement under the terms specified in the relevant agreement or SOW. This could occur due to your breach of the agreement, non-payment, or other conditions as specified in the agreement. In such cases, you will be liable for any costs incurred and services provided up to the date of termination.
7.3 Consequences of Termination
7.3.1 General Services:
Upon termination of your account, you will lose access to all content, data, and features provided through our AI platform. We are not obligated to retain or provide you with any data following termination, unless required by law.7.3.2 Fractional Services:
Upon termination of a fractional services engagement, all ongoing work will cease immediately unless otherwise agreed. You will be responsible for paying for all services rendered and expenses incurred up to the date of termination, as well as any additional termination fees outlined in the agreement.
7.4 Survival of Terms
- Any provisions of these Terms that by their nature should survive termination, including but not limited to confidentiality obligations, limitations of liability, indemnity, and intellectual property rights, will remain in effect following the termination of your account or services.
7.5 Notice of Termination
- All notices of termination must be provided in writing, either by email or through any other agreed method of communication as outlined in the relevant agreement or SOW. The effective date of termination will be the date on which the notice is received, unless otherwise specified in the notice or agreement.
8. Third-Party Services
8.1 Use of Third-Party AI Platforms
- Our services may integrate with or rely on third-party AI platforms. These third-party services are provided “as is” and are subject to the terms and conditions of the respective providers. We do not control and are not responsible for these third-party services.
8.2 Third-Party Links
- Our platform may contain links to third-party websites or services that are not owned or controlled by CxO Sight. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
10. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the platform. Your continued use of the services after any changes indicates your acceptance of the new Terms.
11. Contact Us
If you have any questions about these Terms, please contact us via our contact form